Refund and Returns Policy
Return & Refund Policy – Sab Trade Link & Suppliers
At Sab Trade Link & Suppliers, we value customer satisfaction and strive to provide high-quality electronic products. If you are not completely satisfied with your purchase, we offer a return and refund policy under the following terms:
1. Eligibility for Returns
- Products can be returned within 3 days of purchase (mention the exact return period).
- The item must be unused, in its original packaging, and with all accessories included.
- A valid purchase receipt or invoice is required for all returns.
- Items that are damaged due to misuse, mishandling, or wear and tear are not eligible for return.
2. Non-Returnable Items
- Software, digital products, and downloadable content.
- Items sold under a “No Return, No Refund” policy or clearance sales.
- Products with physical damage or missing components (unless received in such condition).
3. Refund Policy
- Once the returned item is received and inspected, a refund will be processed within 10 business days.
- Refunds will be issued to the original payment method (bank transfer, card, or store credit).
- In case of exchange, customers can opt for a replacement of the same product or a different item of equal value.
4. Defective or Damaged Products
- If you receive a defective or damaged product, please contact us within 3 days of delivery.
- We will arrange a replacement or issue a full refund after verification.
- For warranty claims, customers must follow the manufacturer’s warranty policy.
5. How to Initiate a Return?
- Contact our customer support team at (+977) 9802324497 or email us at support@sabtradelink.com.np with your order details.
- Our team will guide you through the return process and arrange for product pickup or drop-off.
We are committed to providing a hassle-free shopping experience. If you have any concerns, feel free to reach out to us! ????